FAQs

No, returning our liquid products based on your fragrance preference is not possible. However, you can order samples in advance so you can try out the fragrance before committing to a 200 ml bottle.

Our other products can be returned—provided they are unused and undamaged. Please contact our customer service for more information.

Once your order has been shipped, you'll receive a track & trace code by email so you can track your package. Please note that it can take up to 48 hours for the track & trace to be active.

If you still can't track your package after 48 hours, please email us at info@leveltwentynine.nl and we'll contact the shipping company.

Depending on use, our Interior Perfume and Fragrance Sticks last an average of 2 to 3 months.

For orders under €100, there is a €9.95 shipping fee. All orders over €100 are shipped free of charge.

No, our Interior Perfume and Fragrance Sticks are specifically designed for home or office use. They are not suitable for use on skin as a perfume. It's best to avoid direct contact with skin. When handling the sticks, we recommend wearing gloves or washing your hands immediately after use to prevent eye contact and irritation.

The scent diffuses best when the Fragrance Sticks are placed approximately 1 to 1.5 meters off the floor, such as on a coffee table or low cabinet. Because scent rises, this is the ideal position for maximum diffusion. Avoid placing them near heat sources, as the scent will quickly dissipate.

We recommend spraying the Interior Perfume every two days for optimal freshness. For the Fragrance Sticks, replacing them every two to three months is sufficient.

We're currently developing refill options to promote sustainability. As soon as refill bottles are available, we'll let our customers know. Sign up for our newsletter to stay informed!

No, we primarily deliver only within the Netherlands and Belgium, and the rest upon request. Delivery to the UK, Australia, Asia, and the United States is not possible.

No, you don't need to create an account. We do recommend it, though, as it allows you to take advantage of additional benefits. This way, you can log in more quickly on your next visit and receive personalized recommendations tailored to your preferences. With an account, you'll get more out of our service and save time.

Forgot your password? No worries. Click "Forgotten password" to easily reset it. You'll then receive an email with instructions to create a new password. Follow the steps and choose a secure password you'll remember.