Terms and Conditions

TERMS AND CONDITIONS

Article 1 – Definitions
In these rules we mean:

Additional agreement:
A deal in which you as a customer purchase products via our website, and these are delivered by Level Twenty Nine or by a third party based on agreements between that third party and Level Twenty Nine.

Terms and Conditions:
The rules that Level Twenty Nine applies. By ordering something, you agree to these terms and conditions.

Reflection period:
The period in which you as a customer can decide to cancel the purchase (see also: right of withdrawal).

Consumer:
You, as a person purchasing something for personal use, not for a business or profession.

Day:
A normal calendar day.

Digital Content:
Data that is created and transmitted digitally.

Sustainable Data Carrier:
Any means, including email, that allows you or Level Twenty Nine to store information addressed to you. This ensures that you can view or use the information in the future.

Right of withdrawal:
Your right to cancel the online purchase within the cooling-off period (see also: cooling-off period).

Entrepreneur:
We or other companies we work with to offer you products and/or services.

Distance Agreement:
A deal between you and Level Twenty Nine via our website, where we use online communication tools.

Privacy:
Personal information is stored in our customer database. We do not share this information with other companies, unless it is necessary for the online store or if we are legally obliged (for example at the request of the police if a crime is suspected). Read our extensive privacy policy at the bottom of the website.

Remote communication means:
A way for you and Level Twenty Nine to make a deal without being physically in the same place.

Businesses:
Customers who are not consumers and purchase from us on the basis of a one-off invoice or periodic purchase. There is no cooling-off period for them, because companies do not necessarily have the right of withdrawal.

Article 2 – Contact details Level Twenty Nine

Name of entrepreneur: Level Twenty Nine BV
Address: 3036LD Rotterdam (ZH)
E-mail address: info@leveltwentynine.nl
Chamber of Commerce number: 89206444
Phone number:+31 6 14523677

Article 3 – Applicability of the general terms and conditions

1. These general terms and conditions apply to every offer from Level Twenty Nine and to every distance contract concluded between Level Twenty Nine and you as a consumer.
2. As soon as we conclude an agreement, we make the text of these general terms and conditions available to you as a consumer. If this is not possible, before concluding the agreement we will indicate how you can view the general terms and conditions at Level Twenty Nine and that we will send them to you free of charge and as quickly as possible at your request.
3. If we conclude the distance contract electronically, we can - notwithstanding the previous paragraph - make the text of these general terms and conditions available to you electronically prior to the distance contract. We do this in a way that you can easily store on a sustainable data carrier. If this is not possible, prior to concluding the agreement, we will let you know where you can consult the general terms and conditions electronically and that we will send them electronically or in some other way free of charge at your request.
4. If, in addition to these general terms and conditions, specific terms and conditions for products or services also apply, the second and third paragraphs apply in a comparable manner. In the event of conflicting conditions, you can always rely on the provision that is most favorable to you.

Article 4 – The Offer

1. If an offer has a limited period of validity or is made under certain conditions, this will be clearly stated in the offer.
2. The offer provides a complete and precise description of the products, digital content and/or services offered. This description is detailed enough so that you as a customer can make a good estimate. If Level Twenty Nine uses images, they are a true representation of the products, services and/or digital content offered. Obvious mistakes or errors in the offer are not binding for Level Twenty Nine.
3. Each offer contains information that makes it clear to you as a consumer what rights and obligations are associated with accepting the offer.

Article 5 – The Agreement

1. The deal continues, unless otherwise stated in paragraph 4, when you as a customer accept the offer and meet the conditions set.
2. If you have accepted the offer online, Level Twenty Nine will immediately digitally confirm receipt of your acceptance. Until this confirmation is received, you can cancel the agreement.
3. For online agreements, Level Twenty Nine ensures the necessary security measures and a safe online environment. If electronic payment is possible, Level Twenty Nine will take appropriate security measures.
4. Level Twenty Nine can check, within legal limits, whether you can meet your payment obligations and other relevant factors for a responsible distance contract. If there are good reasons not to enter into the agreement, Level Twenty Nine may refuse the order or impose special conditions.
5. When delivering the product and/or service, Level Twenty Nine sends the following information in a way that you can easily store:

• a. The address of the Level Twenty Nine complaints office;
• b. The conditions and procedure for using the right of withdrawal, or clear information about its exclusion;
• c. Warranty and service information after purchase;
• d. The price including taxes of the product and/or service, and if applicable, the delivery costs and payment method

1. 6 In the case of a duration transaction, the provision in the previous paragraph only applies to the first delivery.

Article 6 – Right of withdrawal
1. You, as a customer, have the right to terminate the agreement regarding the purchase of a product within 14 days without giving reasons. We at Level Twenty Nine may ask for the reason for the revocation, but we will not force you to provide it.
2. The cooling-off period, as referred to in paragraph 1, starts on the day after you receive the product, or if you have purchased multiple products in the same order, on the day on which you receive the last product. If a product is delivered in different shipments or parts, the cooling-off period starts on the day on which you receive the last shipment or part. Level Twenty Nine may, provided it is clearly communicated prior to the ordering process, refuse an order for multiple products with different delivery times.

Article 7 – Obligations of the consumer during the cooling-off period
1. During the cooling-off period, the customer will handle the product and packaging with care. The product is only unpacked or used as necessary to determine its nature, characteristics and operation. We assume that the customer handles and inspects the product as he would in a store.
2. The customer is solely responsible for any depreciation of the product as a result of handling that goes beyond that permitted in paragraph 1.

Article 8 - Exercise of the right of withdrawal by the consumer and costs thereof
1. If you as a customer decide to exercise your right of withdrawal, please clearly inform Level Twenty Nine within 14 days.
2. As soon as possible, but within 14 days after the notification as described in paragraph 1, return the product or hand it over to Level Twenty Nine (or an authorized representative). If Level Twenty Nine has offered to collect the product yourself, you do not have to do this yourself. In any case, make sure that you return the product before the cooling-off period has expired.
3. Return the product with all included accessories, in its original condition and packaging, and according to the clear instructions provided by Level Twenty Nine.
4. The risk and burden of proof for correct and timely exercise of the right of withdrawal lie with you as a customer.
5. The direct costs for returning the product are at your expense.
6. If you cancel after the start of the service during the cooling-off period, and Level Twenty Nine has agreed to this, you will owe a pro-rata amount for the part of the service that has already been performed at the time of cancellation.
7. When using the right of withdrawal, all additional agreements will be automatically dissolved.

Article 9 – Obligations of Level Twenty Nine upon withdrawal
1. If Level Twenty Nine enables the customer's withdrawal electronically, we will send an acknowledgment of receipt immediately after receiving this notification.
2. Level Twenty Nine will reimburse the customer with the same payment method with which the customer made the original transaction, unless the customer expressly agrees to a different method.
3. Level Twenty Nine may withhold reimbursement until the goods have been received, or until the customer has demonstrated that the goods have been returned.

Article 10 – Exclusion of the right of withdrawal
10.1 Level Twenty Nine can exclude certain products and services from the right of withdrawal. However, this only happens if Level Twenty Nine clearly states this on the website, in the offer, or when concluding the agreement:
* Products or services that have been ordered and are returned because, for example, the scent does not meet expectations, will not be taken back by Level Twenty Nine. We also offer small samples for sale to prevent such revocations.
* Products or services whose price depends on fluctuations in the financial market over which Level Twenty Nine has no influence and which may occur within the withdrawal period.
* Products that are made to customer specifications, are not prefabricated, and are manufactured based on an individual choice or decision of the customer, or are clearly intended for a specific person.
* Sealed products that, for reasons of health protection or hygiene, are not suitable for return and of which the seal has been broken after delivery.
* Products that are irreversibly mixed with other products after delivery due to their nature.

Article 11 – The price
1. During the period of validity stated in the offer, the prices of the products and/or services offered will not be increased, except as a result of changes in VAT rates.
2. Notwithstanding the previous paragraph, Level Twenty Nine may offer products or services with variable prices if the prices are subject to fluctuations in the financial market and Level Twenty Nine has no influence on this. The offer states that the prices are variable and serve as target prices.
3. Price increases within three (3) months after concluding the agreement are only permitted if they arise from legal regulations or provisions.
4. Price increases from three (3) months after the conclusion of the agreement are only permitted if Level Twenty Nine has stipulated this and if:
1. They are the result of legal regulations or provisions, or
2. The customer has the option to cancel the agreement from the day on which the price increase takes effect.
3. The prices stated in the offer of products or services include VAT.


Article 12 – Compliance with agreement and warranty
1. Level Twenty Nine guarantees that the products and/or services comply with the agreement, the specifications stated in the offer, and the reasonable requirements of reliability and/or usability. In addition, they are delivered in accordance with existing legal provisions and/or government regulations on the date of the agreement.
2. Any guarantees provided by Level Twenty Nine, its supplier, manufacturer or importer do not in any way limit the legal rights and claims that the customer can assert against Level Twenty Nine under the agreement if Level Twenty Nine has failed to fulfill its obligations. fulfillment of his obligations in the agreement.

Article 13 – Delivery and execution
1. Level Twenty Nine handles orders for products and requests for services with the utmost care, from the moment of receipt until execution.
2. The place of delivery is the address that the consumer has provided to Level Twenty Nine.
3. Within one week after placing an accepted order, Level Twenty Nine will execute it with care and speed, unless otherwise agreed. If there is a delay in delivery or if an order cannot be fully fulfilled, the consumer will be informed of this no later than one week after placing the order. In this case, the consumer has the right to terminate the agreement free of charge and to claim any compensation.
4. After dissolution in accordance with the previous paragraph, Level Twenty Nine will immediately refund the amount paid.
5. The risk of damage and/or loss of products lies with Level Twenty Nine until the moment of delivery to the consumer or a pre-designated representative known to Level Twenty Nine, unless expressly agreed otherwise.


Article 14 – Termination
1. The customer has the right to terminate an agreement that has been entered into for an indefinite period and is aimed at regular delivery of products or services at any time in accordance with the agreed cancellation rules, with a notice period of up to one month.
2. If the agreement has been entered into for a fixed period and is aimed at the (regular) delivery of products or services, the customer can cancel it at any time towards the end of the agreed term, taking into account the agreed cancellation rules and a notice period of maximum one month.
3. The customer may cancel the above-mentioned agreements at any time, without restrictions at a specific time or within a certain period. The termination can take place at least in the same way as the way in which the agreement was entered into. The notice period is always equal to the term that Level Twenty Nine has negotiated for itself.

Article 15 – Payment
1. Unless otherwise agreed in the agreement or additional conditions, the consumer must pay the amounts due immediately after concluding the agreement. For agreements for the provision of a service, this period starts on the day after receipt of confirmation of the agreement by the consumer.
2. If advance payment has been agreed, the consumer is not entitled to execution of the order or service(s) in question before the advance payment has been made.
15.3 The consumer is obliged to immediately report any inaccuracies in the payment details provided to Level Twenty Nine.
4. In the event of late payment, the consumer will be in default from the expiry of this period after a warning from Level Twenty Nine about the delayed payment and a period of 14 days to pay. Statutory interest is due on the amount still owed.
5. In the event of default, Level Twenty Nine is entitled to immediately collect the amount due. Level Twenty Nine hereby claims full reimbursement of both judicial and extrajudicial collection costs. The extrajudicial collection costs are calculated according to the graduated scale from the 'Decree on compensation for extrajudicial collection costs', with a minimum of € 40.00.


Article 16 – Liability
1. Level Twenty Nine accepts no liability for any special, indirect or consequential damage to the consumer or third parties, including physical damage, environmental damage, loss of use of a product, unless there is intent or deliberate recklessness. Level Twenty Nine is not responsible for damage of any kind resulting from incorrect and/or incomplete information about relevant physical conditions, medication use, work or leisure activities provided by the consumer. Level Twenty Nine does not guarantee against allergic reactions that may arise from the use of the products.
2. The consumer will indemnify and hold harmless Level Twenty Nine against all claims, demands and demands relating to direct or indirect damage, including costs and damage arising from tax obligations, personal injury, death, loss, destruction or damage to property and body , in any way related to the products and services provided by Level Twenty Nine.
3. All legal costs, both judicial and extrajudicial, and other costs arising from processes, procedures or negotiations as a result of the claims described in this article will be fully borne by the consumer.


Article 17 – Complaints procedure
1. Level Twenty Nine uses a clearly communicated complaints procedure and handles complaints according to this procedure. Consumers can submit their complaint via email (info@leveltwentynine.nl), or our online complaints form.
2. Complaints about the performance of the agreement must be reported fully and clearly to Level Twenty Nine within a reasonable period after the consumer has discovered the defects.
3. Complaints submitted to Level Twenty Nine will be answered within 14 days of receipt. If the nature of the complaint requires a longer processing time, Level Twenty Nine will respond within the initial period of 14 days with an acknowledgment of receipt and an indication of when the consumer can expect a more detailed response.
4. The consumer must give Level Twenty Nine at least 4 weeks after the initial contact by post, e-mail (info@leveltwentynine.nl), or the online complaint form, to resolve the complaint by mutual agreement. After this period, a dispute arises that is subject to the dispute settlement procedure.

Article 18 – Disputes and competent court
1. Only Dutch law applies to agreements between Level Twenty Nine and the consumer to which these general terms and conditions apply.
2. All disputes arising from or related to the agreement will be settled by the competent court in the Netherlands, in accordance with the legal provisions. We are located in Rotterdam, so disputes can be submitted to the competent court in Rotterdam.

Article 19 – Additional or deviating provisions
1. Additional provisions or provisions that deviate from these general terms and conditions may not disadvantage the consumer. These must be recorded in writing or presented in such a way that the consumer can easily store them on a durable data carrier.

Article 20 – Final provisions
1. If any provision in these general terms and conditions proves to be invalid in whole or in part, this will not affect the validity of the other provisions. In that case, the invalid provision will be replaced by a provision that comes as close as possible to the original purpose, without affecting the legal validity of the remaining part of these general terms and conditions.

THE COSTS FOR RETURNING THE GOODS WILL BE BOXED BY YOU.

For the conditions regarding withdrawal, please refer to Articles 6 to 10 of the applicable general terms and conditions of the webshop.

Article 21 – Consent for Marketing Communications
1. By entering into an agreement with Level Twenty Nine, the consumer agrees to be contacted via email or newsletter for new offers, products and relevant information.
2. The consumer has the right to unsubscribe from Level Twenty Nine's newsletter or marketing communication at any time. This can be done simply by following the unsubscribe instructions included in each email sent or by sending a specific request to the Level Twenty Nine email address provided.
3. In the event that the consumer explicitly indicates that he no longer wishes to receive offers via e-mail, Level Twenty Nine will make every effort to comply with this request and no longer contact the consumer for marketing purposes.
4. Despite the consent for marketing communications, Level Twenty Nine continues to comply with applicable laws and regulations regarding the protection of personal data and privacy. The consent given is not transferable to third parties.

Article 22 – Agreements with Companies (B2B)
1. Level Twenty Nine enters into agreements with companies based on a quotation provided. After acceptance of the quotation, the agreement is binding and there is no right of withdrawal, unless otherwise agreed in writing.
2. Specific payment agreements apply for periodic agreements or deliveries, as stated in the agreement. Companies do not have the right to terminate the agreement based on personal preferences, such as scent preference.
3. Level Twenty Nine is responsible for damage or loss of products up to the time of delivery to the company. After delivery, Level Twenty Nine is no longer liable for damage or loss.
4. The general terms and conditions apply to agreements with companies. However, articles specifically aimed at consumers do not apply to business agreements.
5. Level Twenty Nine sales representatives make offers to companies on behalf of the company. Additional services, services or guarantees promised by representatives are only binding if confirmed in writing by Level Twenty Nine.
6. Level Twenty Nine reserves the right to make new offers to companies as new products or fragrances become available. The offer is valid for a certain period, and Level Twenty Nine is not obliged to maintain the offer after the expiry of this period, unless otherwise agreed in writing.

Thank you for your time and trust in Level Twenty Nine. We hope you enjoy the unforgettable fragrance experience we provide. If you have any questions or concerns, we are always ready to help via email at info@leveltwentynine.nl.